Support

Frequently Asked Questions

What kinds of businesses do you work with?

Primarily small businesses in the DC metro area, though we work remotely with clients nationwide. If you have a technical challenge, we're happy to talk regardless of location.

How do I start a project?

Fill out the contact form or email us directly. We'll talk through what you're working on and whether we're a good fit.

What does a typical engagement look like?

Most projects start with a discovery call, followed by a proposal or statement of work. From there we build iteratively and hand off a finished product — or stay on as a retainer for ongoing work.

Do you offer ongoing support after launch?

Yes. We offer post-launch support on a retainer basis or as-needed. We'd rather keep things running well than hand off and disappear.

How quickly do you respond?

We typically respond within one business day.

Contact

Email: email@pearcelabs.com
Phone: (571) 786-8962
We typically respond within one business day.